Affordable Health, Exceptional Care

Frequently Asked Questions

• Should I book an online consultation or visit a doctor in person?

  It depends on your needs. Telemedicine allows you to speak with a licensed doctor online from the comfort of your home, making it an excellent choice for non-emergency conditions, prescription refills, and follow-up care.

  However, some health concerns—such as lab tests, physical exams, or urgent care requiring hands-on treatment—may require an in-person visit. If you’re unsure whether your condition is suitable for a telehealth consultation, you can book an online visit with a doctor to discuss your symptoms and receive guidance on the best course of action.

• What is a telehealth appointment, and how does it work?

  A telehealth appointment is a virtual consultation with a doctor via secure video or audio call. Through Medispress, you can speak with a licensed healthcare provider, discuss symptoms, get a diagnosis, and receive prescriptions—all without leaving home.

  To get the most out of your appointment, ensure you have a stable internet connection and a quiet, well-lit space for the call.

• Do I need health insurance to book an online appointment?

  No, Medispress offers direct-pay telehealth services, meaning you don’t need insurance to book an appointment. Our transparent pricing ensures that you know the cost upfront, without hidden fees or unexpected charges.

  We accept major credit and debit cards through our secure Stripe-powered payment system, so you can pay for your appointment easily and securely.

• How do I book an online doctor appointment?

  Booking a telehealth visit through Medispress is simple:

  • Search for a doctor by speciality or medical condition.
  • Choose an available appointment time that works for you.
  • Secure your booking with easy online payment.
  • Receive confirmation with a secure link to your consultation.

• What should I expect during an online doctor visit?

  After booking, you’ll receive a confirmation email with a secure link to your virtual appointment. There’s no software to download—just click the link at your scheduled time to join the consultation.

  During the visit, your doctor will:

  • Ask about your symptoms and medical history.
  • Provide a diagnosis and discuss treatment options.
  • Issue a prescription if needed (some medications may require an in-person follow-up).

• What are the benefits of telehealth?

  Telehealth makes quality healthcare more accessible by eliminating the need for travel, waiting rooms, and long appointment delays. Some key benefits include:

  • Convenience: Consult a doctor from anywhere.
  • Affordability: Transparent pricing without surprise fees.
  • Privacy: Secure and confidential video consultations.
  • Accessibility: Get medical advice without needing insurance.

• What medical conditions can I be treated for online?

  Our licensed doctors can diagnose and treat a wide range of conditions through telemedicine, including:

  • Primary care needs (flu, infections, allergies, etc.).
  • Chronic conditions (high blood pressure, diabetes, etc.).
  • Mental health support (anxiety, depression, stress management).
  • Dermatology consultations (acne, rashes, skin conditions).
  • Prescription refills and medication management.

• Can online doctors prescribe medication?

  Yes, doctors on Medispress can prescribe non-controlled medications, such as those used to treat infections, allergies, chronic conditions, and more. However, they cannot prescribe controlled substances like narcotics.

  If you need a prescription, your doctor will send it directly to your preferred pharmacy, where you can pick it up or have it delivered.

• Can I get a prescription refill online?

  Yes, if you need a refill for an existing prescription, you can book a quick virtual consultation with a doctor. They will review your medication history and determine whether a renewal is appropriate.

• What if I don’t have a camera for my virtual visit?

  If your device doesn’t have a camera, you may be able to request an audio-only consultation. After booking, you will receive your doctor’s contact information, allowing you to coordinate an alternative method for your consultation.

• Is my payment and medical information secure?

  Yes! Medispress uses Stripe, a leading global payment provider, to ensure all transactions are safe and encrypted.

  Additionally, we comply with HIPAA regulations, which means your medical information is kept private and secure.

• When are doctors available for telehealth appointments?

  Doctors on Medispress offer flexible scheduling, including next-day and after-hours appointments. Availability varies by provider, so you can check real-time openings when booking.

• What if I need to cancel or reschedule my appointment?

  Rescheduling: You can reschedule up to 48 hours before your appointment at no additional cost.

  Cancellations: If you cancel at least 48 hours in advance, you will receive a full refund.

  Late cancellations (under 48 hours) are non-refundable.